Terms and Conditions
These Terms of Use are a legal agreement governing the use of the services (the “Service”) and software (the “Software”) offered by SHERAH LLC, a Virginia limited liability company (“Sherah”), through its website, mobile application, phone, email, and any other channel or interface that Sherah makes available to the public (collectively, the “Site”). Please carefully read these Terms of Use and consult our Privacy Policy: https://www.mysherah.com/privacy-policy available on Sherah’s website (the “Privacy Policy”) before using the Service for a description of our privacy practices and policies, including how we collect and handle your personal information, health information, and financial information.
Your use of the Service or Software constitutes your acceptance of and agreement to all of the terms and conditions in these Terms of Use and the Privacy Policy (this “Agreement”). If you do not agree with any part of these Terms of Use or the Privacy Policy, you are not permitted to use the Service.
Sherah may change this Agreement at any time through updates that become effective upon posting on the Service or Software. Your use of the Service or Software after such posting will constitute your acceptance of and agreement to such changes. Therefore, you should frequently review these Terms and the Privacy Policy to see if they have been changed.
Assistants and Members
The Sherah Software provides a platform to connect individuals seeking to obtain services (“Members”) and individuals providing such services (“Assistants”) who could be both independent contractors or employees of Sherah. Both Members and Assistants are “Users” of the Service and Software.
Although Sherah performs background screenings in selecting Assistants, neither Sherah nor any of its subsidiaries or affiliates assumes any responsibility for any of the acts or omissions of any Assistant or Member, such as property damage or bodily injury that may result in connection with the services an Assistant may perform for a Member.
You acknowledge that your reliance on any Assistant or information provided by the Assistants via the Service is solely at your own risk and you assume full responsibility for all risks associated herewith.
Limitation of Liability
YOU AGREE NOT TO HOLD SHERAH, ITS AFFILIATES, OR ANY OF THEIR RESPECTIVE AGENTS, EMPLOYEES, INDEPENDENT CONTRACTORS, ATTORNEYS, OFFICERS, DIRECTORS, PARTNERS, OR INVESTORS (COLLECTIVELY, “SHERAH PARTIES”) LIABLE FOR ANY DAMAGE, SUITS, CLAIMS, AND/OR CONTROVERSIES (COLLECTIVELY, “LIABILITIES”) THAT HAVE ARISEN OR MAY ARISE, WHETHER KNOWN OR UNKNOWN, RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICE OR SOFTWARE, INCLUDING WITHOUT LIMITATION ANY LIABILITIES ARISING IN CONNECTION WITH THE CONDUCT, ACT, OR OMISSION OF ANY USER (INCLUDING WITHOUT LIMITATION STALKING, HARASSMENT, VEHICLE ACCIDENTS, ACTS OF PHYSICAL VIOLENCE, AND DESTRUCTION OF PROPERTY), ANY DISPUTE WITH ANY USER, ANY INSTRUCTION, ADVICE, ACT, OR SERVICE PROVIDED BY SHERAH PARTIES, AND ANY DESTRUCTION OF YOUR INFORMATION.
UNDER NO CIRCUMSTANCES WILL SHERAH PARTIES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES ARISING IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICES OR SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF THE SAME.
IF, NOTWITHSTANDING THE FOREGOING EXCLUSIONS, IT IS LEGALLY DETERMINED THAT ANY SHERAH PARTY IS LIABLE FOR DAMAGES, IN NO EVENT WILL THE AGGREGATE LIABILITY, WHETHER ARISING IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EXCEED THE TOTAL FEES PAID BY YOU TO SHERAH IN CONNECTION WITH THE USE OF THE SERVICES OR THE SOFTWARE IN ANY 1 MONTH BEFORE THE FILING OF THE CLAIM GIVING RISE TO SUCH DAMAGES.
SHERAH, ITS AFFILIATES, OR ANY OF THEIR RESPECTIVE AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, PARTNERS, OR INVESTORS (COLLECTIVELY, THE “SHERAH PARTIES”) ARE NOT RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USER OF THE SERVICE AND WILL NOT BE LIABLE FOR ANY CLAIM, INJURY, OR DAMAGE ARISING IN CONNECTION WITH YOUR USE OF THE SERVICE.
Disclaimer of Warranties
USE OF THE SERVICE AND SOFTWARE IS ENTIRELY AT YOUR OWN RISK. THE SERVICE AND SOFTWARE ARE PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WITHOUT LIMITING THE FOREGOING, THE SHERAH PARTIES DO NOT WARRANT: (1) THE UNINTERRUPTED AVAILABILITY OR RELIABILITY OF THE SERVICE OR SOFTWARE; (2) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE OR SOFTWARE; (3) THE TIMELINESS, ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT AVAILABLE THROUGH THE SERVICE OR SOFTWARE; OR (4) THAT THE SERVICE OR SOFTWARE IS FREE FROM VIRUSES, WORMS, TROJAN HORSES, OR OTHER HARMFUL COMPONENTS.
THE SHERAH PARTIES CANNOT AND DO NOT GUARANTEE THAT ANY PERSONAL INFORMATION SUPPLIED BY YOU WILL NOT BE MISAPPROPRIATED, INTERCEPTED, DELETED, DESTROYED, OR USED BY OTHERS.
Indemnification
You hereby agree to indemnify, defend, and hold harmless the Sherah Parties from and against any claim, loss, expense, or demand of liability, including reasonable attorneys’ fees and costs incurred, in connection with your use or inability to use the Service or the Software. Sherah reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to your indemnification.
Account, Password, and Security
You are the sole authorized user of your account. You are responsible for maintaining the confidentiality of any password and account number provided by you or Sherah for accessing the Service. You are solely and fully responsible for all activities that occur under your password or account. Sherah expressly disclaims any liability for misuse of your account. Should you suspect that any unauthorized party may be using your password or account, or you suspect any breach of security, contact Sherah immediately.
Links to Other Websites
Links or referrals from Sherah to other sites on the Web do not constitute the endorsement of those sites or their content. Such links and information are provided for reference and convenience only. Sherah does not control any such other sites, and is not responsible for their content. The existence of links on the Site or Service to such other sites (including, without limitation, external websites that are framed by the Sherah Service or Software as well as any advertisements displayed in connection therewith) does not mean that Sherah endorses any of the material on such websites, or has any association with their operators. It is your responsibility to evaluate the content and usefulness of the information obtained from other sites.
The use of any site controlled, owned, or operated by parties other than Sherah is governed by the terms and conditions of use and privacy policies for those websites, and not by Sherah’s Terms of Use or Privacy Policy. You access such third-party sites at your own risk. Sherah expressly disclaims any liability arising in connection with your use or access to any sites or other material associated with links that may appear on the Service or Software. You hereby agree to hold Sherah harmless from any liability that may result from the use of links that may appear on the Service.
User Representations and Warranties
By using the Service or Software, you expressly represent and warrant that you are legally entitled to enter this Agreement. If you reside in a jurisdiction that restricts the use of the Services because of age, or restricts the ability to enter into agreements such as this one due to age, you must abide by such age limits, and you must not use the Service and Software.
Without limiting the foregoing, the Service and Software are not for use by children (persons under the age of 18). By using the Service or Software, you represent and warrant that you are at least 18 years old and that you have the right, authority, and capacity to enter into this Agreement and to abide by the terms and conditions of this Agreement. When using the Service or Software, you agree to comply with all applicable laws in the country, state, and municipality in which you reside or are present while using the Service or Software.
By using the Service, you confirm that you are at least 18 years of age.
You may only access the Service or Software using authorized means. It is your responsibility to ensure you download the correct Software for your device. Sherah is not liable if you do not have a compatible device or if you have downloaded the wrong version of the Software for your device. Sherah reserves the right to terminate or temporarily block your account or access to the Service or Software should you use an incompatible or unauthorized device.
By using the Services or Software, you also agree that:
You will only use the Service or Software for lawful purposes. You will not use the Service or Software to cause nuisance, annoyance, or inconvenience. You will not impair the proper operation of Sherah’s network. You will not try to harm the Service or Software in any way whatsoever. You will not copy, use, or distribute the Software or other content without express, written permission from Sherah. You will only use the Software for your own use and will not resell it to or share information with a third party. You will keep secure and confidential your account password or any identification we provide you which allows access to the Service. You will provide us with whatever proof of identity we may reasonably request. You will only upload information and content to the Service or the Software that does not infringe the intellectual property rights of any third party. You will only use the Service and the Software on devices and from access points that you are authorized to use.
License Grant & Restrictions
Subject to your compliance with these Terms of Use and your payment of any applicable fees, Sherah hereby grants you a limited, non-exclusive, non-transferable, non-licensable right to use the Service and Software, subject to the terms and conditions of this Agreement. All rights not expressly granted to you are reserved by Sherah and its licensors.
You shall not (1) license, sublicense, sell, resell, transfer, assign, distribute, or otherwise make available to any third party the Service or the Software in any way; (2) modify or make derivative works based upon the Service or the Software; (3) reverse engineer or access the Software to (a) build a competitive product or service, (b) build a product using similar ideas, features, functions or graphics of the Service or Software, or (c) copy any ideas, features, functions or graphics of the Service or Software, or (4) launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, or unduly burdens or hinders the operation and/or performance of the Service or Software.
You may use the Service and Software only for lawful purposes and shall not: (1) send spam or otherwise duplicative or unsolicited messages in violation of applicable laws; (2) send or store infringing, obscene, threatening, libelous, or otherwise unlawful or tortious material, including material harmful to children or violative of third party privacy rights; (3) send or store material containing software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs; (4) interfere with or disrupt the integrity or performance of the Software or Service or the data contained therein; or (5) attempt to gain unauthorized access to the Software or Service or its related systems or networks.
Payment Terms and Fees
Any fees that Sherah may charge you for the Software or Service are due immediately when charged by Sherah. This policy shall apply at all times regardless of your decision to terminate your usage, our decision to terminate your usage, disruption caused to our Software or Service, either planned, accidental, or intentional, or for any reason whatsoever. Sherah reserves the right to determine and change any payment term, rate, mechanism, or structure at any time. Sherah may, from time to tim,e offer special promotions or offers, but reserves the right to change or cancel any special promotion at any time. We encourage you to check our website for the latest updates to payment terms.
Sherah may use third-party services to process payments. While Sherah will use commercially reasonable efforts to ensure the security of all payment information, such as credit cards or bank account numbers, Sherah expressly disclaims any liability for any damage that may result should any third parties gain access to such information, and you agree to hold Sherah harmless for any damages that may result therefrom.
Cancellation Policy
Members who utilize the subscription option can cancel their subscription anytime. To cancel subscriptions purchased via the Sherah website, users must email Sherah at info@mysherah.com. Subscriptions purchased via the App Store or Google Play must be canceled through those platforms.
Cancellation will occur 30 days after written notification, either via your email or from the App Store or Google Play. No subscription or membership fee refunds are available for those who had selected an Annual membership of any type. Any membership fees, task time fees, or reimbursable expenses incurred during those final 30 days will be rightfully charged and due immediately.
For subscriptions purchased through the App Store or Google Play, refunds are managed directly by Apple or Google in accordance with their policies. Except where required by law, Sherah does not offer refunds for fees already paid. This does not affect refund rights for subscriptions purchased through the App Store or Google Play, which are governed by Apple or Google policies.
User Rights
Users may request deletion of their account and all associated personal data at any time by emailing info@mysherah.com.
Intellectual Property Ownership
Sherah alone shall own all right, title, and interest, including all related intellectual property rights, in and to the Software and the Service (including without limitation text, graphics, editorial content, data, formatting, graphs, designs, HTML, look and feel, photographs, music, sounds, images, software, videos, designs, typefaces and other content) and any suggestions, ideas, enhancement requests, feedback, recommendations, shopping lists and preferences, or other information provided by any User or any third party relating to the Software or the Service. This Agreement does not convey to you any rights of ownership in or related to the Software or the Service, or any intellectual property rights owned by Sherah, and names, logos, and product names associated with the Service and Software are trademarks or service marks of Sherah or third parties, and no right or license is granted to any User to use them. You hereby give Sherah a royalty-free, worldwide, sub-licensable, transferable license to copy or use in any manner any content or information you upload to the Service or Software, provided that Sherah follows the terms of the Privacy Policy.
Termination and Suspension
Sherah may terminate or suspend your right to use the Service or the Software at any time and for any reason. Without limitation, Sherah may terminate or suspend your right to use the Service or the Software, and may not provide any refund for any unused credit on your account, if you breach any term of this Agreement or any policy of Sherah posted on the Service or the Software from time to time, or if Sherah otherwise finds that you have engaged in unlawful or inappropriate behavior in connection with use of the Service or the Software. In addition to terminating or suspending your account, Sherah reserves the right to take appropriate legal action, including, without limitation, pursuing civil, criminal, and injunctive redress. Even after your right to use the Service or the Software is terminated or suspended, this Agreement will remain enforceable against you.
Modifications to the Service
Sherah reserves the right in its sole discretion to review, improve, modify, or discontinue, temporarily or permanently, the Service or Software or any content or information on the Service or Software with or without notice. Sherah will not be liable to any party for any modification or discontinuance of the Service or Software, in part or in its entirety.
Confidential Information
You acknowledge that Confidential Information (as defined below) is a valuable, special, and unique asset of Sherah and agree that you will not disclose, transfer, use (or seek to induce others to disclose, transfer or use) any Confidential Information for any purpose other than disclosure to authorized employees and agents who are bound to maintain the confidentiality of Confidential Information. You shall promptly notify Sherah in writing of any circumstances that may constitute unauthorized disclosure, transfer, or use of Confidential Information. You shall use your best efforts to protect Confidential Information from unauthorized disclosure, transfer, or use. You shall return all originals and any copies of any and all materials containing Confidential Information to Sherah upon termination of this Agreement for any reason whatsoever. The term “Confidential Information” shall mean any and all of Sherah’s trade secrets, confidential and proprietary information, and all other information and data of Sherah that is not generally known to the public or other third parties who could derive value, economic or otherwise, from its use or disclosure. Confidential Information shall be deemed to include technical data, know-how, research, product plans, products, services, clients, markets, software, developments, inventions, processes, formulas, technology, designs, drawings, engineering, hardware configuration information, marketing, finances, or other business information disclosed directly or indirectly in writing, orall,y or by drawings or observation.
Governing Law and Jurisdiction
These Terms of Use shall be governed in all respects by the laws of the Commonwealth of Virginia without regard to its laws or regulations relating to conflicts of laws. In all court proceedings brought in connection with this Agreement, the parties hereto irrevocably consent to non-exclusive personal jurisdiction by, and venue in, the City of Richmond, Virginia, and the United States District Court for the Eastern District of Virginia, Richmond Division (to the extent such court has subject matter jurisdiction). Each party waives any right to object to such jurisdiction. Any breach of this Agreement may cause the Company irreparable harm, the amount of which may be difficult to ascertain, and therefore you agree that Sherah shall have the right to apply to a court of competent jurisdiction for injunctive relief and for such other relief as Sherah deems appropriate. This right of Sherah is to be in addition to the remedies otherwise available to Sherah. In the event of litigation relating to this Agreement, the substantially non-prevailing party, as determined in a final, binding, non-appealable judgment by a court of competent jurisdiction, shall be liable and pay to the substantially prevailing party the reasonable legal fees and other reasonable costs of litigation incurred by the substantially prevailing party in connection with such litigation, including any appeal therefrom.
Any dispute, claim, or controversy arising out of or relating to this Agreement shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. You agree that you and Sherah are each waiving the right to a trial by jury or to participate as a plaintiff or class member in any purported class action or representative proceeding.
Severability
You and Sherah agree that if any portion of this Agreement is found illegal or unenforceable, that portion will be construed to be enforceable to the maximum extent permitted by law, and the remainder of the Agreement will remain valid and enforceable to the maximum extent permitted by law.
This Agreement constitutes the entire agreement between you and Sherah with respect to the Services and Software and supersedes any previous version of this Agreement. Failure by Sherah to enforce any provision of this Agreement will not be construed as a waiver of any provision or right. This Agreement will inure to the benefit of Sherah and its successors and assigns.
Changes to this Agreement and the Service and Software
Sherah reserves the right, at its sole and absolute discretion, to change, modify, add to, supplement, or delete any of the terms and conditions of this Agreement (including the Privacy Policy) at any time, effective with or without prior notice. If any future changes to this Agreement are unacceptable to you or cause you to no longer be in compliance with this Agreement, you must immediately cease using the Service and Software. Your continued use of the Service or Software following any revision to this Agreement constitutes your complete and irrevocable acceptance of any and all such changes. Sherah may change, modify, suspend, or discontinue any aspect of the Service and Software at any time. Sherah may also impose limits on certain features or restrict your access to parts or all of the Service and Software without notice or liability.